With its Premium or Ultimate plans, you’ll receive real-time analytics on calls made via the service. In terms of providing customer insight, RingCentral Office has a clear advantage over its rival. Voice and video calls are the core of any VoIP offering. If you’d prefer unlimited participants, the Nextiva Enterprise plan ($32.95 per user per month) could be the right choice for your organization.
Should you need to make video calls with large numbers of participants, Nextiva’s Professional plan enables you to add up to 250 participants to a call and costs $22.95/user/month. Starting at $27.99/user/month, this package enables you to add business phone numbers from more than 100 countries to your VoIP phone services. If your business has a global presence, you could benefit from RingCentral Office’s Standard plan. Beginning at $18.95/user/month, it includes unlimited voice and video calls.īoth companies offer mid-range packages, but the most appropriate plan for your team depends on business specific VoIP needs. If you’re looking for a more affordable VoIP plan, Nextiva’s Essential package may well be your best option. In contrast, RingCentral Office’s Essentials plan is $19.99/user/month, but is limited to a maximum of 10 users and doesn’t include a video option. Beginning at $18.95/user/month, it includes unlimited voice and video calls. If you’re looking for a more affordable VoIP plan, Nextiva’s Essential package may be your best option. Nextiva and RingCentral reward customer loyalty by offering annual pricing discounts. Their customer service, to help you decide if these services will meet your communication needs.Nextiva pricing and RingCentral pricing.The principal features of each VoIP provider.An in-depth look at the plan types offered by both companies.Our Nextiva and RingCentral evaluations are based on:
In April this year, Gartner recognized RingCentral as a global 2021 ‘Voice of the Customer’ Customers’ Choice for Unified Communications as a Service (UCaaS).īottom line? Both Nextiva and RingCentral exemplify characteristics of the best VoIP services of 2021, but which is better for streamlining your business communications? We explore the answer and what you should be looking for in a VoIP provider, below. With multiple industry accolades and 400,000 business clients worldwide, it’s far from an empty claim. Meanwhile, RingCentral is the VoIP industry’s self-proclaimed “#1 cloud communications provider” according to their About page. In fact, Nextiva is so confident you’ll love their VoIP services that instead of an About page, their website features a nextiva-is-the-best page, covering their 94% customer satisfaction rate and 5/5 network rating. Why? More than just hype, RingCentral and Nextiva’s VoIP services are backed by ease of use, effortless third-party integration, excellent customer service and industry expertise. RingCentral, which is better? Both are well known names when it comes to the best business Voice over Internet Protocol (VoIP) providers. To add Advanced IVR to an account, contact a Nextiva account representative or call (800) 799-0600.Nextiva vs.
Screen issues to make sure only critical calls get through outside regular business hours while capturing non-urgent issues for later review.Implement a simple and cost-effective solution for managing after-hours calls.Use After Hours Support Line in Advanced IVR to: Otherwise, callers can record a 2-minute message so their issue can be addressed during regular business hours. Virtual Agents that autonomously handle routine and repetitive transactions offer callers the opportunity to speak to a live person for urgent matters. They could hire an answering service to screen after-hours calls to let through only emergency calls, but doing so would incur significant costs.Īdvanced IVR offers businesses a simple and cost-effective solution for managing after-hours calls. dead electrical outlet) during regular business hours. plumbing-induced flooding) after regular business hours but would rather address non-urgent issues (e.g.
How can businesses manage calls that come in after regular business hours? Businesses driven by customer service want to provide a level of service that will keep their customers happy while keeping costs down.įor example, property managers will happily help tenants with emergencies (e.g.